How to submit Pension Papers online via SAMPANN PORTAL

The DOT Pension portal is live now. BSNL/MTNL employees who were waiting for the submission of family details & mandate form can now submit the documents online.

Employees must keep the following documents/details ready before online submission.

  1. Self Passport Size Image (Scanned Copy)
  2. Sign (Scanned Copy)
  3. Joint Photo with Spouse (Scanned Copy)
  4. Individual images of Family members (Scanned Copy)
  5. Height (Employee Only)
  6. Blood GroupĀ  (For Employee Only)
  7. Adhar Number of all Family members
  8. Date of Birth of all Family members

Sampann Portal Common Problems

The size of scanned images must be less than 70KB and they should be in jpg/jpeg format.

The name of the image file should not contain any special character. It is recommended to name these with the alphabet only.

To reduce the image size you can use this website.

To reduce the PDF file, I would recommend this online site.

BSNL Pension Form Submission: Step by step process

Step: 1 (Login to Portal)

Login to the portal with this link (

User Name: PAN Number

Password: Admin@123

After the successful login, please click on the Pensioner Details, and then Profile tab.

bsnl sampann portal pensioner details profile section

Step:2 (Add Personal Details)

Now you need to fill out the following details on the profile page.

  • Office
  • Division
  • Alternate Email Id (If available)
  • Height
  • Blood Group
  • Present Address
  • Permanent Address

Uploading Documents

  • Self Image
  • Sign
  • Joint Photo

Adding employees personal details in Sampann Portal

Adding present and permanent address on sampann portal

Uploading sign and joint photo on Sampann Portal

Step:3 (Commutation & Fixed Medical Allowance)

At present, BSNL VRS Scheme opted employees are not allowed to set the commutation percentage, however, they can choose the same at the age of 60 Years.

So at Commutation & FMA page, all staff need to click on Save & Continue tab to go ahead.

BSNL Pension Portal set commutation percentage

Step:4 (Add Family Details)

After passing the Commutation & FMA page, the employee needs to fill the family members’ details. One can add spouse, all children (married or unmarried), parents, etc details using this page.

You should keep the following data ready for family data.

  • Name
  • Date of Birth
  • Adhar Number (Optional)
  • Marital Status
  • Address (If different)
  • Passport size scanned image

Add family members details in BSNL sampann portal

Once all members’ details entry gets completed, you should check each entry, as shown here in the following screenshot. If everything is perfect, you should click on the Next button.

verify family data in BSNL Pension portal

Step: 5 (Nomination for Gratuity and GPF)

After the addition of Family members, VRS opted employee can fill the nominee details for Gratuity and GPF by selecting a family member. The screen-shot for the same is attached here.

nomination for gratuity gpf via SAMPANN Portal

After inserting the nomination details, I recommend you to select the alternate nominee for each component (Gratuity and GPF). One can choose the multiple alternate nominees in this case. For more information, please check the following image.

Add alternate nominee for GPF & Gratuity

Step: 6 (Nomination for Commuted Value of Pension and Arrears of Pension)

In the same manner, BSNL Staff can choose the nominee for the Commuted Value of Pension and Arrears of Pension.

Nomination for Commuted value of Pension and Arrears of Pension

Here also officials/officers can set alternate nominee online like we have explained step: 5. In this case, the employees can choose only one nominee.

Step: 7 (Bank Details)

On this page, BSNL/MTNL Pensioners can fill the Bank account details. After the submission of data, a Bank Mandate form will get generated, and the same may be printed out.

For Bank details, one needs to enter the IFSC Code first, then other things will get appear in the dropdown list. The employee has to enter the Bank Account Number manually.

After submitting the Bank details, click on the ‘Print Bank Undertaking’ button. Take the printout of this autogenerated letter and get it signed by the concerned branch manager.

BSNL Bank Mandate form on Sampann Portal

The Bank Undertaking needs to be uploaded in the PDF format from the same page. The size of the upload file must be less than 1MB.

After upload, click on the Save & Continue button.

Step: 8 (Checklist)

The checklist formats for all staff of groups B, C, & D will be the same as the following screen-shot.

BSNL Sampann portal checklist for the all employees

All Class-I officers need to change point number 7 to Yes.

Now click on Save & Continue, thereafter you get a screen like the following image.

BSNL Sampann portal pension form final submission

I would recommend taking the printout of all forms like Nomination Form1, Nomination Forma A, Form3 and Form5 and Undertaking.

Check and verify the details in each form. If everything thing is fine and perfect, click on the Final Submission button to complete the process.

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